Park Pal Pro Refund Policy

The guarantee applies to every payment you make to Guildworks Limited: Park Pal Pro+ monthly, Park Pal Pro+ yearly and the one-off PCN Pass. The Free plan costs nothing, so there is nothing to refund.

You can ask in either of these ways:

• Go to paddle.net, enter the email address you paid with, and request a refund against your order.
• Or email us at support@parkpalpro.app with the email address you paid with and, if you have it, the order reference from your receipt.

Refunds are returned to the payment method you used. Your bank or card provider usually shows the money within 5 to 10 working days.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Paddle's own refund policy is published at paddle.com/legal/refund-policy.

Cancelling and refunding are different things. You can cancel Park Pal Pro+ at any time in the app under My profile, then My account & data. Cancelling stops the next payment and you keep Pro+ until the date you have already paid for. Nothing further is charged after that.

The PCN Pass is a one-off purchase. It runs for its full period and then expires on its own — there is nothing to cancel.

If you are a consumer in the UK or EU, you also have a statutory 14-day right to change your mind about a new subscription. Our 14-day guarantee applies to every payment, and nothing in this policy affects your legal rights.